Refund policy

At Rovlique, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we're here to help with a simple and transparent return and refund process.

Returns

Eligibility for Returns

To be eligible for a return:

Items must be returned within 30 days of the delivery date.
Products must be unused, unopened, and in their original packaging with all original tags attached.
Items must be returned in the same condition in which they were received.

The following items are not eligible for return:

Perishable goods
Custom or personalized products
Final sale or clearance items
Gift cards

Please review individual product descriptions for any additional return restrictions.

How to Initiate a Return

To request a return:

Contact our customer support team.
Provide your order number and the reason for your return request.
Once approved, you will receive a Return Authorization Number (RAN) along with detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

Return & Refund Timeline

Return Window: 30 days from the delivery date
Refund Processing Time: Up to 10 business days after return approval
Restocking Fee: None
Return Method: By mail
Return Label: Customer responsibility (unless the item is damaged, defective, or incorrect)

Refunds

Refund Processing

Once your return has been approved, your refund will be processed within 10 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Partial Refunds

Partial refunds may be granted if:

The returned item is not in its original condition.
The item is damaged or missing parts for reasons not caused by our error.

Non-Refundable Items

The following items are not eligible for refunds:

Shipping charges
Gift cards
Final sale or clearance items
Personalized or custom-made products

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your credit card provider or bank, as processing times may vary.
If you still have not received your refund, please contact us using the information below.

Email: support@rovlique.com

Phone: +1 223-240-2414

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

To request an exchange for the same item, please contact us at:

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Trade name: Rovlique